WooCommerce is a popular e-commerce platform that allows you to sell products online.
It’s free and easy to use, so it makes sense for many small businesses to choose this option over other platforms such as Shopify or Magento.
However, if your business has a lot of transactions on its books, then you may find that the payment processing system isn’t working properly.
This could mean that customers are unable to pay with their credit cards, or they receive an error message when attempting to make payments.
The good news is that there are things you can do to fix these issues.
In this article, we’ll go through some of the most common reasons why WooCommerce payments aren’t working correctly and how you can resolve them.
What Is WooCommerce Payments?
WooCommerce Payments is a plugin that lets you accept card payments from your customers.
You simply need to add a form to your website where people can enter their details, select their preferred method of payment (credit card, PayPal, etc.), and submit their order.
Once the transaction has been completed, WooCommerce will automatically redirect the customer back to your site and provide you with all the information about the sale.
If you have multiple stores, then you can also set up different forms for each one. For example, you could create one form for your main store, but another for your wholesale division.
How Does WooCommerce Payments Work?
When someone purchases something using WooCommerce Payments, they first need to visit your checkout page.
They then fill out the necessary details in the form provided by WooCommerce Payments.
The form includes fields for the following:
- Email address
- Phone number
- Credit card number
- Expiration date
- CVV/CVC code
Once the customer enters their personal details into the form, they click ‘Submit Order’.
Then, WooCommerce checks whether the entered data matches any existing orders that were placed via the same form.
If it does, then the customer receives a confirmation email letting them know that their purchase has been successful. Otherwise, WooCommerce sends them to a new page where they can review their order before submitting it.
Why Might WooCommerce Payments Be On Hold?
There are several possible reasons why WooCommerce payments might not work correctly.
Here are a few of the most common ones:
- Your server is down. If your server goes down, then your customers won’t be able to access the checkout form. To avoid this problem, always ensure that your server is running smoothly.
- You haven’t added the correct SSL certificate. When you sign up for a hosting package, you usually get a free SSL certificate. Make sure that you install this certificate onto your web server. If you don’t, then your customers will see a warning message telling them that the connection between them and your website is insecure.
- There’s a problem with your database. If you keep getting errors when trying to process payments, then it’s likely that your database contains invalid data. Try deleting all the tables within the wp_woocommerce table and then re-adding them. This should clear up any problems.
- Your payment gateway isn’t configured properly. If you use Stripe as your payment processor, then you must configure your account settings so that they match those on your merchant dashboard. Also make sure that you have enabled the option to allow users to pay with credit cards.
- Your website doesn’t support HTTPS connections. If you want your customers to be able to securely connect to your website, then you need to enable SSL encryption.
- You haven’t verified your domain name. Before you start accepting payments, you need to verify that your domain name points to the right IP address. Go to WhoIsMyDotCom and type in your domain name. If it shows an incorrect IP address, then you need to change it.
- You haven’t activated your site’s SSL certificate. If you’re planning to accept online payments, then you need to activate your site’s SSL certificate before you do so. Your SSL certificate allows your customers to safely transfer money over the Internet. Without one, they’ll receive a security warning every time they try to place an order.
How Do I Fix It?
If you think that your website is experiencing technical difficulties, then you need to contact your host immediately. They should be able to fix the problem quickly.
However, if you suspect that there may be something more serious going on, such as fraud or hacking, then you should call the police.
If you find that your website is still having trouble after contacting your host, then you should consider switching to a different payment solution. For example, you could use PayPal instead.
What Happens Next?
Once you’ve fixed the issue, you can go ahead and resume processing payments. However, you shouldn’t expect instant results.
Depending on how long the issue has been occurring, it could take anywhere from a couple of days to a week or two before your website starts working again.
You might also experience some downtime while you wait for things to return to normal.
For this reason, it’s important to test your website regularly. That way, you can tell whether anything else is causing issues.
Final Thoughts on WooCommerce Holding Payments
WooCommerce holds payments because it wants to ensure that its customers are safe. However, sometimes these delays can cause real headaches for businesses.
To avoid this, you need to monitor your website closely. If you notice any signs of potential problems, then you should act fast. Otherwise, you risk losing out on sales.
Hopefully this guide has helped you to understand what causes WooCommerce to hold payments, and how you can prevent this from happening.
Shopping online should be an easy and safe thing to do for your customers, so when payments are held, it can not only cause shoppers to go elsewhere, but it can financially hit your business.
Hopefully, once dealt with, you won’t have any future problems because you will know how to prevent it from happening.
To learn more about online payment processing, check out our credit card processing resource center.
Paul Martinez is the founder of EcomSidekick.com. He is an expert in the areas of finance, real estate, eCommerce, traffic and conversion.
Join him on EcomSidekick.com to learn how to improve your financial life and excel in these areas. Before starting this media site, Paul built from scratch and managed two multi-million dollar companies. One in the real estate sector and one in the eCommerce sector.