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Zoom Revenue and Usage Statistics (2023)

Zoom Statistics: Impressive Revenue and Usage(2023)

Zoom is currently the most popular video conferencing platform in the video conferencing market. Ever since the pandemic struck in 2020 and businesses and school operations went remote, it has grown massively and rapidly and now hosts a whopping 300 million daily meeting participants.

Taking that into account, let’s look into Zoom’s annual revenue and usage and follow through on how this video conferencing software came to life. We’ll cover everything from the COVID-19 pandemic and its impact on the platform down to the current status of the platform.

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Zoom Statistics Highlights

  • Zoom revenue is estimated to increase to $4.370 billion in 2023.
  • Zoom now costs $20.81 billion in January 2023.
  • Zoom mobile app recorded 73.41 million downloads from January to March 2022.
  • Zoom received over $100,000 in revenue from 2,725 companies.
  • Zoom has grown over 30 times since 2019.

Zoom Revenue and Usage Statistics (2023)

Zoom Usage Statistics

To get a better view of how many users Zoom currently has, let’s take a look at the growth rate of Zoom meeting participants over the years:

  • 350 Million Daily Meeting Participants

From 2019 to 2021, Zoom Meetings went from having 10 million users to having 300 million users, which is a growth of more than 2,900%. This makes Zoom the fastest-growing video conferencing app worldwide. Even though the pandemic played a role in this huge rise, Zoom has been popular since it came out in 2011.

In 2023, Zoom Video Communications will operate with over 350 million daily meeting participants.

Interestingly, Zoom user statistics also show that 67% of users discovered the platform via word-of-mouth and only 6% found it online. Considering how significant online marketing is in the industry, this phenomenon was unforeseen.

  • Primarily Used for Work Purposes and Entertainment

Zoom user statistics reveal that 89% of Zoom customers use the platform for work purposes, 63% for Zoom calls and Zoom chats with loved ones, and 26% for both.  Currently, Zoom cloud meetings and Zoom calls serve over 470,000 business customers.

These statistics prove the platform’s versatility when it comes to customer use.

  • 29% of Zoom App Downloads in 2021 Are by Middle-Aged Adults

Considering that the Zoom platform is mainly used for work, it makes sense that 24% of the downloads are by middle-aged adults from 35 to 49 years old.

  • Over Half of Zoom Users Are Located in the United States

The Zoom usage statistics also report that more than half of Zoom customers reside in the United States, with over 32.082 million users. Next in line is the United Kingdom, with 3.390 million users.

Including the two, here are the top ten countries with the most Zoom users:

  • United States
  • United Kingdom
  • Canada
  • Australia
  • Germany
  • India
  • Brazil
  • France
  • Netherlands
  • Spain

The Zoom app marketplace covers almost the entire world. However, some countries have banned it due to strict regulations. This includes the following countries:

  • Iran
  • Cuba
  • Syria
  • North Korea
  • Some parts of Ukraine

Zoom Revenue and Usage Statistics (2023)

Zoom Meetings Annual Minutes

Besides its video conferencing services, Zoom now hosts webinars, phone calls, and live chats, causing a rapid increase in its annual minutes used.

  • Zoom Hosts 3.3 Trillion Meeting Minutes Per Year

With over 300 million daily meeting participants, Zoom hosts an average of 3.3 trillion minutes of Zoom meetings per year. This includes paid and unpaid Zoom minutes.

Why the massive influx of Zoom users? In 2019, Zoom released over 300 new features on the app, which paid off during the pandemic. Here are some of the most promising Zoom web conferencing features:

  • Screen sharing options
  • Communicating to all or specific webinar participants
  • Mute and unmute as needed

Apart from that, a single employee’s free trial offers a lot. Meetings can run for up to 40 minutes and host up to 100 participants. Efficient host settings and controls are also available for free.

Zoom has a high satisfaction rating from most of its customers, whether on free trials or among Zoom’s business customers, for all of these reasons. This results in Zoom’s net promoter score exceeding 70.

Zoom Mobile App

As soon as the pandemic hit in 2020, Zoom statistics revealed that app downloads increased 30 times compared to 2019. This caused it to eventually become one of the eight most downloaded non-gaming apps in August 2021 on the App Store and Google Play.

The following month, the Zoom mobile app reached almost 23 million downloads, with numbers increasing day by day.

Zoom Revenue and Usage Statistics (2023)

Zoom Revenue and Profit

Zoom profits mainly from its product offerings. That includes Zoom Meetings, Zoom Phone, Zoom Web Conferencing and Events, and Zoom United. Their prices start at $14.99 per month, and by the final quarter of 2021, the total revenue exceeded $882 million.

  • Revenue Increased by 600% Since 2019

Between 2019 and 2021, Zoom’s revenue had a massive leap from $146 million to $1.021 billion. Business customers with more than ten employees account for 64% of it, according to Zoom Meeting Statistics in mid-2021.

Despite this overwhelming increase in demand, Zoom has managed to adapt quickly and effectively. Hence, they proved themselves worthy of being the number one video conferencing app today.

  • Zoom Phone Sold Over 2 Million Phone Seats in Only 2 1/2 Years

In 2019, Zoom launched the Zoom Phone Feature, a modern VoIP phone system. It lets you make unlimited domestic Zoom calls and texts, record calls, transcribe voicemails, and do a lot more. It also offers a Pro Global Select Plan, which gives Zoom phone customers unlimited calls in up to 40 countries.

Since its launch, Zoom phone customers have reached 2 million in just two and a half years in 47 countries. 18,100 of these are business customers with over ten employees, and 26 of these businesses paid for over 10,000 phone seats. This caused a massive boost in Zoom’s revenue.


That sums up all the updates we’ve gathered on Zoom statistics for 2023. From this, we can see that Zoom’s revenue and popularity continue to grow, even though Microsoft Teams is a competitor. 

This is mostly because users still get benefits from Zoom video meetings, even though they are back in the office.

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