Stripe is a payment gateway that allows you to accept payments online without having to worry about the technicalities of credit card processing.
It’s easy, secure, fast, and free for both merchants and customers.
Stripe works by connecting your bank account with their servers. They then transfer funds from your bank account into your Stripe account.
Once this process has been completed, they email your customer informing them of how much money will be deposited from their account. The customer can then pay you directly through Stripe. You don’t have to worry about any fees or charges.
However, what happens if you can’t access your account? In this article we take a look at whether Stripe can ban your account, and what to do if you cannot access your money.
Is it Possible For Stripe To Ban A Customer?
Yes, it’s possible for Stripe to ban a customer. If a customer misbehaves on your site, you may decide to ban them. This could happen in one of two ways:
You ban someone manually after receiving multiple complaints from other users.
You ban someone automatically when they exceed a certain threshold of banned transactions.
If Stripe bans a user, they will no longer be able to use their account. However, they won’t lose all of their money. Instead, they’ll only be charged $0.30 per transaction.
How Can I Check Whether My Account Has Been Banned?
If you’re worried that your Stripe account has been banned, there are several ways to check.
The first way is to log into your dashboard and click on “My Accounts”. From here, you should see a list of all of your accounts, including those that have been banned.
Here, you can view your last four transactions as well as your balance.
What Should I Do If My Account Is Banned?
If your Stripe account has already been banned, you’ll need to contact support immediately.
If you haven’t yet received an email telling you that your account has been banned, it means that you still have time to resolve the issue before your account is permanently closed.
In most cases, you’ll need to provide proof that you own the website where the banned activity took place.
If you’ve already provided proof, but you still aren’t allowed to access your account, you’ll need to wait until Stripe makes the decision official.
When Will My Account Be Reopened?
Unfortunately, there isn’t a set timeline for when your account will be reopened. It depends on the reason why it was initially banned.
For example, if you were banned because of fraudulent activity, you might not be able to access your account until the investigation is complete.
On the other hand, if you were banned due to excessive spending, you might be able to access your money right away.
What Happens After My Account Has Been Brought Back Online?
After your account has been brought back online, you’ll receive an email letting you know that your account has been restored.
This email will include instructions on how to reactivate your account.
Once you’ve successfully activated your account, you’ll also be given a temporary password so that you can continue using your account.
This temporary password will expire within 24 hours. If you forget your temporary password, you’ll need to reset it by following these steps:
- Log into your Dashboard
- Click on “Account Settings”
- Scroll down to the bottom of the page
- Select “Reset Password”
- Enter your new password twice
- Click “Submit”
Can Stripe Ban A Merchant Account?
Stripe doesn’t always ban a merchant account. In fact, they rarely do this. They generally try to work with customers who violate their terms of service.
However, they do reserve the right to ban a merchant account at any time. Here’s what happens when they do:
Stripe sends an email to the customer informing them that their account has been temporarily suspended or banned.
They then give the customer one week to respond to the email. If the customer fails to respond, they close their account.
If they do respond, they review their response and decide whether, or not, to lift the suspension or ban.
If Stripe determines that the customer violated the terms of service, they may suspend or ban their account indefinitely.
What Reasons Might Stripe Ban A Merchant’s Account?
There are many reasons why Stripe could choose to ban a merchant’s account. Some common ones are listed below:
- Your business violates their Terms of Service
- You’re selling counterfeit goods
- You’re selling stolen goods
- You’re selling items without a license
- You’re selling items in violation of local laws
- You’re selling items that you don’t actually own
- You’re selling items through third-party websites, etc
How Can I Appeal A Merchant Account Suspension Or Ban?
If you’ve received a notice from Stripe saying that your account has been suspended or banned, you have two options for appealing the decision.
First, you can contact support @stripe.com and explain why you think your account should remain active.
Second, you can file a dispute with their Customer Support team. They’ll review your case and let you know if they agree with the decision made by Stripe.
If they disagree with the decision, they’ll provide you with details on how to appeal the decision.
How Much Does It Cost To Reactivate An Account That Has Been Suspended?
The cost of reactivating a suspended account depends on the reason behind the suspension. The most common reason is that the account was closed due to a breach of Stripe’s Terms of Service.
In this case, you’ll only need to pay $25 to reactivate your suspended account.
The next most common reason is that you were caught selling counterfeits. In this case, you’ll have to pay up to $50 to reactivate your account.
Other reasons include violations of local laws, unauthorized sales, etc.
As you can see, there are several different ways that Stripe can suspend or ban your account. However, in all cases, you have two options. You can either contact support @stripe.com or file a dispute with their customer support team.
Either way, you’ll be provided with information about how to reactivate your merchant account.
To learn about other payments solutions besides Stripe, check out our resource center.
Paul Martinez is the founder of EcomSidekick.com. He is an expert in the areas of finance, real estate, eCommerce, traffic and conversion.
Join him on EcomSidekick.com to learn how to improve your financial life and excel in these areas. Before starting this media site, Paul built from scratch and managed two multi-million dollar companies. One in the real estate sector and one in the eCommerce sector.